The Tools of Quality Management
Discuss the importance of pursuing quality management from a systems perspective
Explain why continual improvement is necessary for a business organization.
Identify and briefly describe the seven basic tools of quality.
Describe the purpose of a part chart, and the three basic rules for construction.
Demonstrate the ability to utilize the following quality tools:
cause-and effect diagram
interpretation chip diagraph
Managing Quality Improvement Teams and projects
Five stages of the life cycle of a team.
Difference between routine work and knowledge work
Relationship between employee empowerment and teamwork
Principal attributes of Heresy and Blachard’s Situation Leadership Model
Purpose of a process improvement team.
What is meant by team building?
Identify the primary sources of conflict in work teams and some methods of resolving
Handling Team conflict diplomatically
What is meant by virtual teams?
Critical path method for organizing work projects and when this method is used
Statistically-based quality improvement for variables
Random variation, and is it always uncontrollable
Statistically-based quality improvement for attributes
Identify some of the key attributes you expect in a high-quality college
Examples of the following attributes; structural sensory
Performance, temporal and ethical