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Building Superior Customer Experiences Course Code : CSS-265 With today’s telecoms markets increasing competition, building life-long loyalty and managing churn is a matter of survival.   Custome ... Delivery Format

Customer Service Excellence Course Code : CSS-210 Customer expectations are changing while new technologies are giving people choices that were never dreamt of.  Service excellence is changi ... Delivery Format

Difficult Customers and Complaint Handling and Solving Problems Course Code : CSS-220 The customer's perception of a company is based on how the frontline personnel handle the first contact.  A concentrated awareness of the cu ... Delivery Format

Multi-Dimensional Customer Service for Dynamic Results Course Code : CSS-250 In today’s world of advanced telecommunication we can communicate at the touch of a button and get quick accurate results – yet it is just one pa ... Delivery Format

Strategic Customer Service for Managers & Team Leaders Course Code : CSS-230 Identifying the key to exceptional customer service is both an active and introspective process.  This course is designed to introduce the s ... Delivery Format

Strategies for Effective Customer Relationship Management Course Code : CSS-150 This course will present innovative, proven methods for determining whether a Customer Relationship Management (CRM) strategy for changing the wa ... Delivery Format

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