Courses Details
Course Schedule
Target Audience
This workshop is suitable to a wide range of professionals from private, public, and non-profit sectors:

 • Members of Management Team
 • Team leaders
 • Line managers
 • Project professionals
 • Employees about to undertake supervisory or management positions
 • Current supervisors who are interested in building their management skills
 • First time managers with no proper management training
 • Young employees identified as ‘high potential’ future Managers


Leadership and management are two different skills. Management is all about what you need to know, it relates to the 5 W’s Who, Why, When, Where and What. Leadership is all about how are you planning to deliver a message and make your team believe in you to walk towards an objective with no physical reward or personal gain.

It is all about making a person believe he/she belongs to a group and is as important as any member of the group.

Basically, leadership is all about people competencies including 5 main themes: strong ethics and safety, self-organization, efficient learning, nurtured growth and connections and belongings.

Throughout this program we will make sure that the attendees understand the importance of both people competencies and work competencies.

This workshop will take the delegates into a self-discovery journey, in which they will discover their gaps and fill these gaps in both competencies.

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes highly interactive, hands-on learning style of the Instructor. Many activities require the delegates to engage in and reflect on the information. In addition to trainer-led group discussions, case studies, and learning group exercises, this course includes experiential learning and other instructional modalities.

Course Objectives
The program focuses on the following objectives:

 1. Determine the core competencies required for exemplary leadership.
 2. Observe the ethical aspects of leadership and values which drive lasting results.
 3. Evaluate and select supervision tools that “fast track" performance.
 4. Comprehend and apply the value of the performance management process.
 5. Create and monitor personalized action plans for self, others, and the team.

Course Outline
Day One: 

- Developing a Leader
  • Individual Leadership Development
  • Leadership Styles and Agility
  • The Mindset of a Leader
  • The Leadership Values
  • Top Leadership Behaviors
  • The two ends of a perfect leader and manager
  • The difference
  • If one is missing!!!!!

- Interpersonal Leadership Skill
  • Active Listening
  • Aggressive, Passive, Assertiveness, Submissive and Passive Aggressive 
  • Developing Empathic Adjustment
  • Engaging in Collaborative Behaviors
  • Coaching for Better Performance 

- Developing a Winning Team
  • Understanding Team Dynamics 
  • Managing Performances
  • Improving Team Effectiveness
  • Delegating Effectively
  • Team Building Exercises

- Organizational Leadership Management
  • Managing Change within the Organization
  • Impacting Organizational Culture
  • Enhancing Leadership Influence
  • Being An Enabling Leader
  • Developing Organizational Commitment and Meaning

Day Two: 

- The Foundations of Management
  • Understanding the ‘big picture’ of the working environment
  • Making the transition into management: new skills, fears and expectations
  • What managers do? Key competencies and behaviors
  • Personality and impact on management style
  • Identifying your management style
  • The mistakes new managers make and how to avoid them

- Performance Management
  • A focus on continuous improvement
  • The role of performance management in organizations
  • Communicating team purpose and clarifying personal contributions
  • Establishing SMART objectives and measure them
  • Planning, prepare and conducting successful performance reviews
  • Management behavior and outcomes

- Building High Performing Teams
  • Creating highly effective teams
  • Stages in team development and the managers role
  • Appreciating team roles and diversity
  • Team audit: exercise to evaluate current team performance
  • Problem solving in teams; team exercise for creative decisions
  • Change management and why individuals resist

Day 3: 

- Motivating and Engaging your People
  • Building trust: a critical in managing effectively
  • How to give feedback: a tool for development and progression
  • Handling difficult conversations
  • Coaching for personal and team success
  • Communication skills for coaching and management
  • How to Motivate and your people

- Managing Priorities and Delegating Deliverables
  • What are my key deliverables?
  • Managing Time Effectively
  • Delegate to motivate
  • Communicating with impact
  • Personal management SWOC analysis
  • Action planning for future improvement