Courses Details
Course Overview
Leadership Skills for Supervisors: Communication, Coaching, and Conflict

How You Will Benefit ?
  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role 
  • Become more effective at influencing others 
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments 
  • Learn how to work with groups and teams to solve problems and accomplish projects 
  • Hold performance discussions that result in changed behavior and enhanced productivity 
  • Analyze your own style of behavior and recognize your strengths/weaknesses
Course Schedule
Target Audience
Team leaders and Supervisors from all Departments
Course Objectives
This workshop will help teach participants how to:
  • Learn ways to prioritize, plan, and manage their time.
  • Identify their primary leadership style and techniques for maximizing that style.
  • Develop more flexibility to use other leadership styles.
  • Search for ways to overcome communication barriers.
  • Determine ways they can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems. 
Course Prerequisites
Course Outline
You will spend the first part of the course getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Managing Your Time and Your Energy
This section will discuss the Left and Right brain concepts, SMART goals, and how to organize your personal workspace.

What Makes a Good Leader?
In this section students will learn about The Situational Leadership model and The Leadership Effectiveness and Adaptability Description (LEAD).

Communication as a Leadership Tool
This section defines communication, how to use effective communication, and discusses the major elements of communication such as verbal and non-verbal queues, asking questions, and body language.

The Commitment Curve
This section will teach you how to ensure new employees understand the commitment curve and recognize that the first few months of any new job will be tough.

Employee Development Models
In this section we will discuss the Coaching and Dialogue employee development models.  “You” and “I” messages will also be discussed, along with the consequences and benefits of both changing and not changing.

Dealing with Conflict and Difficult Issues
You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

What Successful Leaders Do
You and the participants will discuss the difficulties involved when bringing up a concern or issue with another person.

Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.