Understanding employee behaviour is critical to be a successful manager. A manager will inevitably encounter direct reports who exhibit difficult behaviour, which can disrupt entire teams or departments. It becomes the job of the manager to confront difficult behaviour as early as possible to minimize the disruption. No matter if they are blatant or less obvious, behavioural issues need to be addressed before they affect morale and productivity. If ignored, they will eventually affect the team, the company, and possibly even the career of the manager. Confronting behavioural problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult and sometimes misguided behaviour.