Courses Details
Course Overview

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness

Course Schedule
Target Audience
  • Managers or consultants involved in Quality Management 
  • Expert advisors seeking to master the implementation of a Quality Management System 
  • Individuals responsible for maintaining conformance with QMS requirements
  • QMS team members
Course Objectives
  • Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of a QMS
  • Learn how to interpret the ISO 9001 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain a QMS
  • Acquire the expertise to advise an organization in implementing Quality Management System best practices
Course Prerequisites
ISO 9001 Foundation
Course Outline
Day 1 Introduction to ISO 9001 and initiation of a QMS
Course objectives and structure   
Standards and regulatory frameworks   
Quality Management Systems (QMS) 
Initiating the implementation of a QMS
Understanding the organization and clarifying the quality objectives 

Day 2 Plan the implementation of a QMS
Leadership and commitment 
QMS scope h QMS policies
Roles, responsibilities and authorities 
Risk assessment   
Quality objectives and planning of changes

Day 3 Implementation of a QMS 
Resource management
Awareness and communication
Documentation management
Operational control
Product requirements, design and purchasing process
Production and service provision

Day 4 QMS monitoring, measurement, continuous improvement and preparation for a certification audit 
Monitoring, measurement, analysis and evaluation
Internal audit     
Management review   
Treatment of non-conformities 
Continual improvement 
Preparing for the certification audit   
Competence and evaluation of implementers 
Closing the training