Course Name : Quality Circles and Problem Solving Techniques

Course Code : QLT-190

Course Duration : 3 Day(s)

Course Objectives:

Acquire the necessary knowledge and techniques related to the effective role of Quality Circles in solving work problems.

Expected Accomplishments:

Understand the role of quality circles

Practice problem solving techniques.

Who can benefit:

Staff who are involved in problem solving and improving work processes through the deployment of quality circles.

Prerequisites:

• Good command of English
• Good exposure to management training

Course Outline:

• Concept and structure of quality circles
• Identification of work problems
• Utilization of quality circles techniques in identifying problem causes
• Role of quality tools in problem solving
• Developing creative solutions and follow up action plan outcomes

Delivery Method:

Instructor-led classes with exercises, case studies and group discussions.

Related Training:

• TQM & International Standards
• Continuous quality improvement tools
• Performance measurement & Balanced Scorecard
• Various other Management training courses