Course Name : Quality Awareness for Junior Staff

Course Code : QLT-125

Course Duration : 2 Day(s)

Course Objectives:

At the end of this course, participants will be able to:

Appreciate the importance, principles and techniques of quality as practiced within their organizations

Expected Accomplishments:

• Understand the principles of quality within organizations
• Understand the quality concepts of TQM and ISO
• Develop standards for continuously improving quality of work and ways to measure performance
• Develop ways to improve customer focused quality
• Practice quality tools in identifying areas for improvement

Who can benefit:

This course will benefit junior staff, from all sectors, who seek to improve their quality of work within organizations, and who are eager to broaden their knowledge of quality related aspects.

Prerequisites:

Good command of English

 

Course Outline:

• The Definition of Quality
• Development of Quality
• Quality Awareness and Its Common Elements
• Introduction to Total Quality Management
• Introduction to ISO 9000
• How Do We Measure Quality ?
• Customer Focused Quality
• Continuous Improvement
• Quality Tools

 

 

Delivery Method:

Instructor- led classes with exercises, case studies and group discussions

Related Training:

• Developing Effective Working Relationships
• Effective Communication Skills
• TQM & International Standards
• Supervisory Skills
• Building a Dynamic Team
• Basic Managerial Skills
• Various other Management Training Courses