Continuous Quality Improvement Tools (QLT-170)

Course Name : Continuous Quality Improvement Tools

Course Code : QLT-170

Course Duration : 3 Day(s)

Course Objectives:

At the end of this course, participants will be able to:

Develop and implement appropriate skills for improving work process and the quality of products and services.

Expected Accomplishments:

Understand the Continuous process improvement (CPI) concept

Practice the proper application of quality tools

Who can benefit:

Managers and senior professionals from all sectors who seek to improve the quality of work process within their organization

Prerequisites:

Course Outline:

Concept of CPI

Continuous quality improvement (CQI) approach

Identification of customer requirements and areas of improvement

Developing a customer satisfaction index

Analysis of the work processes

Identification of gaps and improvement plans

Assessment of the improvement outcomes

Utilization of CQI tools:

Delivery Method:

Instructor-led classes with exercises, case studies and group discussions.

Related Training: