Course Objectives:
To equip participants with the adequate tools and instruments that assist them to achieve levels of excellence.
Expected Accomplishments:
By the end of the course, participants will be able to:
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Understand the components and structures of various business excellence models
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Conduct internal organizational assessment
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Utilize assessment tools
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Practice self-assessment methods using EFQM Excellence Model
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Prioritize the required improvement and set planning
Who can benefit:
Middle and Senior Management + staff.
Prerequisites:
Good exposure to leadership and quality training programs.
Course Outline:
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Concept of Excellence Model
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Understanding the structures and conducts of Quality Models with a focus on EFQM
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Components of EFQM
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Approaches to self-assessment using RADAR scoring approach
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Preparing and delivering feedback reports
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Developing adequate plans for achieving excellence
Delivery Method:
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Self - Assessments
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Case Studies
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Group discussion
Related Training:
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Strategic Leadership
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TQM
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Strategic Planning
