Managing by KPI (Key Performance Indicators) – Measure and Control

Course Code: HRM-310

Course Duration: 2 days

Course Objective(s):

To gain a thorough understanding of KPIs as a concept and as a management tool

To be able to define relevant KPIs within participants’ areas of accountability

Expected Accomplishment(s):

Ability to prepare and use KPIs

Who Can Benefit:

All managers and supervisors will benefit from this course.

Course Outline:

• KPIs as a tool for:
• Strategy building
• Strategy monitoring
• Diagnosing performance
• Performance management/review
• Performance
• Benchmarking
• Process Improvement
• BSC as an integrated KPI system
• Strategy maps
• KPIs for the four perspectives
• Objectives
• Strategic initiatives
• Case study
• Business model and KSFs
• Defining KPIs
• Interpreting KPIs
• KPIs workshop
• Drafting KPIs for your area of accountability
• Open discussion
• Implementation issues

Delivery Method:

The training delivery methods include instructor-led with exercises, case studies, and role-plays.