Effective Negotiation Techniques

Course Code: COM-130

Course Duration: 2 days

Course Objective(s):

At the end of this course, participants will be able to:

• Understand the fundamentals of negotiation
• Develop and implement the appropriate skills for a professional agreement

Expected Accomplishment(s):

• Understand the basic principles of negotiation
• Practice proper skills to prepare your stance for negotiation with customers
• Learn and practice how to manage the negotiation process successfully

Who Can Benefit:

This course will benefit professionals from all sectors who seek to improve their negotiation skills in the workplace.

Prerequisite(s):

• Good command of English
• Communication skills

Course Outline:

• What is negotiation?
• Why we need negotiation skills
• Fundamental needs of negotiation
• Preparation to negotiation a deal
• Techniques to keep ahead in a negotiation
• Managing the negotiation process
• Process expansion technique
• Drafting the agreement
• Finalising and signed the agreement
• Traits of a good negotiator
• Skills of a good negotiator
• Creativity
• Problem-solving, questioning techniques or probing
• Emotional win and material win

Delivery Method:

Training will be delivered by instructor-led classes with individual exercises, communicative role-plays, case studies and group discussions.

Related Training:

• Effective Presentation Skills
• Effective Communication Skills