Advanced Communication Skills – The Power of Assertiveness
Course Code: COM-170
Course Duration: 3 days
Course Objective(s):
The course objective is to enhance interpersonal skills and become more assertive in a variety of settings.
Expected Accomplishment(s):
At the end of the course, participants will be able to:
- Be more confident when dealing with the public and colleagues
- Be able to handle challenging situations more diplomatically
- Practice assertiveness techniques successfully
- Be an assertive role model for others to follow
Who Can Benefit:
This course will benefit all staff who have a desire to improve their communication skills.
Prerequisite(s):
- Effective Communication Skills (COM-123) (suggested, not mandatory)
Course Outline:
Effective Communication Review:
- Communication styles
- Body language
- Voice qualities
- The message: the words we say – four important phrases
- Explaining clearly
- Tuning in: active listening
Characteristics of Successful Communication
- Assertiveness assessment
- Becoming more assertive
- Accentuating the positive
- Disagreeing gracefully
- Skillful compromising
Tools for Success:
- First impression and personal appearance
- Enhancing people skills
- Assertive language models
- Brain-enhancing technique for assertiveness
Secret to Great Communication
- Communication intelligence
- Business etiquette
- Rapport building
- NLP assertiveness tool
Delivery Method:
The training delivery methods include instructor-led classes with presentations/demonstrations, task-based written activities, communicative role-plays and individual projects.
Related Training:
- Effective Communication Skills
- Developing Effective Working Relationships
- Enhanced Self-Confidence through Communication
- Developing a Positive Attitude for Success
