Course Name : Telephoning Skills

Course Code : ENG-131

Course Duration : 3 Day(s)

Course Objectives:

To provide participants with telephoning language and skills needed to work in a professional field of more specialized linguistic usage.

Expected Accomplishments:

By the end of the course, participants will be able to:

• Use business phrasal verbs, verbs, vocabulary, prepositions and simple tenses necessary for telephoning situations
• Ask questions to customers
• Deal with difficult customers
• Use Internet language listening activities

Who can benefit:

Businessmen interested in using telephoning skills and techniques successfully while dealing with customers.

Prerequisites:

Understanding of basic telephone skills and general elementary English basic structures and core vocabulary.

 

Course Outline:

• Prepositions and Business Telephoning Tenses & Phrases
• Telephoning Tips, Skills and Situations
• Asking Questions to Customers
• Telephoning Messages
• Techniques of Dealing with Difficult Customers
• Oral and Written Telephoning Practice
• Learning Telephoning and Reading Texts
• Developing Listening Skills and Abilities Via Practice Based On Internet Language Lab Exercises

 

 

Delivery Method:

A combination of instructor-directed activities and customer - centered learning tasks.

Related Training:

General English Elementary Courses

Basic English Telephone Skills