Course Name : Business English

Course Code : ENG-124

Course Duration : 5 Day(s)

Course Objectives:

To enable participants to enhance Business English skills pertaining to language functions, correspondences and communication in the workplace.

Expected Accomplishments:

At the end of the course, participants will be able to:

• Use business language functions accurately
• Converse with customers or staff with confidence
• Correspond in writing effectively
• Develop interpersonal communication skills for business

Who can benefit:

This course aims to improve the communication and correspondence skills of secretaries, assistants and professionals in general.

Prerequisites:

Completion of General English- Elementary level course or equivalent level of English

 

Course Outline:

Business Vocabulary

• Business Vocabulary
• Common Misspelled Words
• British & American Differences
• Confusing Words
• Word Choices

Business Language Basics

• Questions & Negatives
• Expressions of Time
• Make & Do
• For & Since
• Descriptions
• Common Mistakes
• Changing Tenses
• Verb Charts

Business Communication

 

• Back to Back - Face to Face
• Business Etiquette
• The 5 Ws
• Taking Notes/Messages
• Handling Customer Concerns
• Memo Format
• Phrases Used in Correspondences
• Responding to Correspondences
• The ABCs of Business Writing
• Fax/E-mail/Memo/Business Letter Differences
• Abbreviations used in Correspondences

 

Delivery Method:

Instructor-led classes with presentations/demonstrations, videotapes, task-based written activities, communicative role-plays and individual projects

Related Training:

• General English- Pre-Intermediate
• General English- Intermediate
• Communicating Effectively in Business
• Basic Memo Writing Skills