Course Name: Contracts & SLA Preparation Fundemantals

Course Code: QLT-250

Duration: 3 Days

Course Objective

• TUnderstand contracts fundamentals and how to ensure the organization interests
• Develop a clear strategy for processing, mapping and documenting service level agreements
• Acquire techniques for setting achievable objectives
• Master winning negotiations techniques to secure favorable outcomes
• Obtain critical tools for managing SLA's
• Implement techniques for managing the performance of SLA's
• Align the maintenance of service levels to organizations business objectives

Target Audience

This course is designed for experienced project managers who desire to increase their project management skills and apply a standards-based approach to project management.

Expected Accomplishment(s):

• Improved understanding of contracts and SLA essentials.
• Increased ability to prepare required forms for effective SLA follow-up and monitoring.
• Enhanced capability of benefiting from outsourcing.
• Increased awareness about managing the relationship with suppliers and subcontractors.

Who can Benefit

• Managers Supervisors and Project Managers
• Business Development Managers
• Excellence and Quality Assurance Personnel
• Outsourcing Managers

Program Outline

• Understanding what to include in a SLA and learn how to develop it.
• Drawing up SLA’s for outsourced relationships.
• ppropriate vendor selection.Strong vendor understanding of company goals and objectives.
• Clearly defined vendor scope, roles, responsibilities and service level agreements.
• Vendor capabilities and track record that minimize delivery risk.
• Consistent, ongoing management of the relationship.
• A properly structured, mutually beneficial contract.
• Open communication with affected individuals/groups.
• Senior executive support and involvement.
• Careful attention to personnel issues.
• Evaluate the vital considerations involved in Information Technology SLA's.
• Setting strict guidelines and deadlines to meet agreement goals.
• Learning how to deal with a party's failure to perform within the realms of the agreement.
• Introducing SLA’s incentives and rewards.