CBP™ Business Etiquette Certification
Course Code: COM-305
Course Duration: 3 days
Course Objective(s):
To possess the training and skills needed to gain the conceptual understanding of business etiquette and the etiquette practices for different business scenarios.
This course culminates the fundamentals and skills that every person in the field of Customer Services should have.
Expected Accomplishment(s):
At the end of the course, participants will be able to:
- Learn about the do’s and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions.
- Learn the requirements for meeting, entertaining, telephone and business interaction scenarios.
- Addresses etiquette challenges when doing business in a multi-cultural environment.
- Possess the training and skills needed to succeed in the corresponding exam, and achieve the CBP certification.
- Develop the foundation skills needed to showcase most appropriate conduct and etiquette in the culturally-diverse international business environment.
Who Can Benefit:
Professionals who are looking to learn about etiquette and proper conduct in today’s international business environment.
Prerequisite(s):
- None
Course Outline:
The CBP Professional™ Customer Service manual covers the following topics:
- Introduction to Business Etiquette
- Meeting and Greeting Interactive Scenarios
- Meeting and Board-room to Protocol
- Principles of Exceptional Work Behavior
- Entertaining Etiquette
- Multi-Cultural Challenges
- Electronic and Internet Etiquette
- Ethical Issues: Business challenge
- Handling Sexuality at the Workplace
- Creating your Business Style and Professional Image
Delivery Method:
Instructor-led classes with presentations, exercises, case studies, group discussions, task-based written activities, communicative role-plays and individual projects.
Related Training:
- CBP™ Business Communication Certification
- CBP™ Customer Service Certification
- CBP™ Sales Certification
- CBP™ Leadership Certification
