Business Correspondence – Memos and Letters
Course Code: COM-300
Course Duration: 4 days
Course Objective(s):
To enable participants to confidently produce well-organised, concise memos, emails or letters for today’s business world.
Expected Accomplishment(s):
At the end of the course, participants will be able to:
- Draft clear, concise, professional correspondence
- Adapt style and format to meet the occasion
- Use strategies to avoid common errors and wordiness
- Write a variety of memos or letters addressing different issues
- Get the point across in a positive, professional tone
Who Can Benefit:
All staff who aim to improve their written correspondence skills.
Prerequisite(s):
None
Course Outline:
Practicing the C’s of Written Communication:
- Capture readers’ interest
- Clear, correct
- Complete, concise
- Convey the right message
- Creative formatting
- Courteous tone
- Conscientious, care
- Check, check again
Memos/Emails for the Occasion
- Clear message in the subject box
- Common openings and closings
- Body: the main message
- Writing to your audience
- Professional courtesy
- Workplace memo/email practice
Writing Points:
- Confusing words
- Common mistakes
- Getting the point across
- Avoiding wordiness
- Descriptiveness
- Being tactful
- Staying positive
- Editing your work
Language Review for Clarity
- Passive usage
- Prepositions
- Gender use
- Abbreviations
- Punctuation
- Capitalisation
Business Letters
- Letter layout
- Business letter styles
- Case study letter practice
Delivery Method:
The training delivery methods include instructor-led classes with presentations/demonstrations, task-based written activities, communicative role-plays and writing projects.
Related Training:
- Report Writing
- English Refresher
