Total Quality Management & International Standards

Course Code: QLT-110

Course Duration: 3 days

Course Objective(s):

At the end of this course, participants will be able to:

Understand and apply the Total Quality Management (TQM) principles and techniques

Understand the relationship between TQM and the international quality standards (e.g. ISO 9000)

Expected Accomplishment(s):

• Understand the basic principles of TQM
• Identify areas for quality improvement
• Apply the tools and techniques of TQM
• Improve the overall quality culture within the organisation

Who Can Benefit:

Supervisors and senior professionals from all sectors who seek to improve overall quality in their department/unit will benefit from this course.

Prerequisite(s):

• Good command of English
• Previous exposure to management training

Course Outline:

• Motivation Theory and Practice
• The quality definition
• Evolution of TQM
• TQM principles
• Recognising and planning for organisational change
• Business plan for TQM
• TQM tools
• ISO 9000 as the first step towards TQM
• Introduction to international best practice in quality
• Exploring quality circles

Delivery Method:

Training will be delivered by instructor-led classes with exercises, communicative role-plays, case studies, and group discussions.

Related Training:

• Building a Dynamic Team
• Developing Effective Working Relationships
• Supervisory Skills
• Effective Communication Skills
• Quality Awareness for Junior Staff
• Business Process Re-Engineering
• Continuous Quality Improvement Tools