Effective Communication Skills
Course Code: COM-123
Course Duration: 3 days
Course Objective(s):
At the end of this course, participants will be able to:
- Understand the communication process
- Understand barriers to effective communication
- Develop methods for overcoming barriers to effective communication
Expected Accomplishment(s):
- Effective use of communication skills, i.e. speaking, listening, and body language
- Effective telephone communication skills
- Skills for appropriate and effective communication with colleagues and superiors in the workplace
- Skills for appropriate and effective communication with customers
Who Can Benefit:
This course will benefit professions from all sectors who seek to improve their verbal and non-verbal communication skills.
Prerequisite(s):
Good command of English
Course Outline:
- Concept and process of communication
- The importance and function of the effective communication process to employees, customers and organizations
- Verbal communication skills
- Using the telephone and communicating with callers
- Listening and speaking skills
- Communication with different types of customers
- Communication with colleagues and managers (superiors)
- Non-verbal communication
- Body language for supporting a positive attitude and business agreements
Delivery Method:
Training will be delivered by instructor-led classes with exercises, communication role-plays, case studies, and group discussions.
Related Training:
- Effective Presentation Skills
- Developing Effective Working Relationships
- Effective Negotiation Skills
- Time and Stress Management
- Supervisory Skills
- Building a Dynamic Team
- Basic Managerial Skills
- Various management training courses
